Your plan and payments

Everything about your Ahorra POS plan is in one place: which plan you have, how long it’s paid for, how to pay, your invoices and how much of what it includes you’re using.

Who can do it

Administrators (the admin role), in Preferences › Plan & billing. Other team members don’t see this tab; if the plan needs attention, the app asks them to tell the administrator.

Your plan

At the top you’ll see the Current plan, its status, the Billing cycle (Monthly or Annual) and, if you pay for the plan, the Trial ends and Paid through dates. The statuses are:

• On trial: you’re on your free trial.
• Paid up: your plan is paid.
• Past due: the payment date has passed and you’re in the grace period.
• Suspended: the grace period ended without a payment.
• Complimentary: AhorraTech gives you the plan free of charge.

To see the plans and what each one includes, visit the pricing page.

Change your plan

1. Tap Request a plan change.
2. Choose the plan you want.
3. Tap Send request.

AhorraTech applies the change and lets you know. Meanwhile you’ll see You asked to switch to and the plan’s name.

How to pay

Under How to pay you’ll see the amount of the Next charge, ITBIS included, and AhorraTech’s payment instructions (for example, the accounts to transfer to). If the Message on WhatsApp button shows, use it to write to us about your payment.

Let us know you paid

If you paid by bank transfer or deposit, send the receipt so we can confirm the payment:

1. Under Payment reports, tap I already paid.
2. Check the Amount paid (it comes filled in with the next charge) and choose the Payment method: Bank transfer, Deposit, Cash or Card (terminal).
3. Enter the Payment date (it can’t be in the future) and, if you have it, the transfer or deposit Reference.
4. Under Receipt, take a photo or pick the file: PDF, JPG or PNG up to 10 MB.
5. Tap Send report.

You’ll see Waiting for confirmation until we review it. You can have only one report waiting; from there you can View receipt or Withdraw the report if you made a mistake.

What happens next

• If we confirm the payment, your plan renews right away and the invoice shows up under Invoices.
• If we can’t confirm it, you’ll see We couldn’t confirm your last payment with the reason, and administrators also get it by email. You can report it again with the right receipt.

Your invoices

Invoices lists every AhorraTech invoice with its number, date, period covered, total and status. Tap View to open it and Download PDF to save it. The invoice is made out to the Business name (razón social) and RNC on your Tax data tab, so keep them up to date before you pay.

Usage and limits

Under Usage you see how many Users, Cash registers and Warehouses you use against what your plan includes, and under Included in your plan, which modules you have (for example Purchasing, Expenses, petty cash and 606 and Deliveries, available from the Pro plan).

• When you reach the user limit, you can’t add more on Team until you deactivate someone or change plans.
• If you reach the limit of registers or warehouses, the app tells you You’ve reached your plan’s limit. Ask for a plan change to add more. What you already have keeps working.
• A module your plan doesn’t include may show a lock in the menu. When you open it, See your plan takes you to Preferences.

Trial, past-due and suspension notices

A notice appears at the top of every screen when your plan needs attention:

• In the last days of the free trial: pick a plan before it ends so you don’t lose access.
• Your plan has expired: you have until the date in the notice to pay and keep full access.
• After the grace period the plan becomes Suspended and the account may switch to read-only mode: you can view and export your data, but not record sales or changes. At the point of sale you’ll see Selling is paused. Everything comes back as soon as the payment is confirmed.

Tip: report your payment with I already paid as soon as you transfer. That way we confirm it before the due date.

Related articles

• Set up your business
• Team and roles
• Getting started